Wednesday, June 03, 2009

Tundra Trials and Tribulations

Soooo, I called the service manager yesterday afternoon to see if they had found the correct molding for my Tundra. His answer was of the "Yes" and "No" variety...or maybe "Good news" and "Bad news" would be more appropriate. Seems that the molding is not sold separately but as an integral part of the windshield assembly. Therefore, he had to order the entire windshield.

At least that explains why the part is not in their catalog. Although, it does smack of some PPP (piss poor planning) on the part of Toyota. Henry Ford's assembly line designers would not be pleased.

They got the windshield assembly in today and the service manager is contacting the installer (because, of course, they do not install glass on site) to make arrangements for its installation.

Good news seems to be that this may, in fact, be covered under the warranty.

Still, the Tundra ride is one of the best I've had in a full sized truck and I'll not speak ill of the folks in the service department of the dealership, either. It's not their fault this is taking so long to repair. In fact, they seem to be shaking their heads over the situation too.

UPDATE: 1:35 PM Wednesday: The service manager just called. The windshield will be replaced on Friday. Truck dropped off late Thursday and picked up late Friday.

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